Deadlines

Most of our products are sent directly from our suppliers located in Asia to our warehouse, with a delivery time of 12-18 days.
Products in stock are delivered within 3-4 days.

We guarantee a tracking code so that the customer can monitor the delivery progress of their order.
Attention: In certain cases, this delivery period may extend for a few more business days, due to delays, strikes, recesses, periods of high demand.

Tracking Code

The tracking code will be sent to the customer’s email within a period of up to 5 days, which can be tracked, in real time, from shipping to delivery.

The information in the tracking code may take between 1 and 5 business days after the information in the tracking code to enter the system.

Delivery problems

Import taxes

No fees are charged to the customer. If there is a charge, it is the full responsibility of Fideles Sports.

I didn’t receive all the products

Purchases with more than one product may be sent in more than one package, but they will all have a tracking code. So, rest assured, if you receive a package and it is missing products; they will arrive in another shipment that should already be in transit.

Guarantee

We guarantee product delivery or money back. We offer a full refund if your order does not arrive within 65 business days of the product being shipped.

BY MAKING A PURCHASE, THE CUSTOMER ACKNOWLEDGES WITH ALL OF OUR PURCHASE, DELIVERY, EXCHANGES AND RETURNS POLICIES.
If you have any questions regarding deadlines, our team will always be available via email: contact@fidelessportsusa.com